Trials and errors are required for the learning process.Main ideas of the book 'Delivering Happiness' It is a necessary bestseller for all those who work in commerce or who wish to work with the general public for purchasing or selling products. To whom is this book indicated?Įntrepreneurs who want to change the way they relate to their customers and revolutionize buying. The author died in November 2020 from injuries caused by a fire in his home in the USA. Tony had a degree in Computer Science from Harvard University and gained prominence in the media and became a world reference in customer service due to the excellent service provided by Zappos and the publication of his book Delivering Happiness. com - an online store for general footwear and clothes, in 2009, reached the $1 billion mark in sales, and, as he said, it's a company that 'delivers happiness'. Tony Hsieh was the founder of large companies such as LinkExchange and the e-commerce giant, Zappos. He was nominated for the Goodreads Choice Award for Best Non-Fiction.

It is a worldwide sales success for its easy and intimate language. It is a handbook on how to be an entrepreneur who brings happiness to the business.įor him, the customer should be received in the best way and be positively contaminated by the treatment of the team. The book 'Delivering Happiness' is divided into 3 sections and was first published in 2010. Want to know how Tony Hsieh achieved success and became a millionaire with just a few years on the market? Continue reading! About the book 'Delivering Happiness' It may be thought that Tony has always chosen the right business choices and was far from wrong, but his path has been trailed by failure and learning. The author recalls that in 1998, the company he co-founded, LinkExchange, was sold to nothing less than Microsoft for $265 million after 2 and a half years of history. Amazon e-commerce had just bought the company for about $1 billion, the largest acquisition in Amazon's history. Tony Hsieh in 'Delivering Happiness', exposes to us the sense of success experienced by him and all employees of Zappos, where he is CEO.

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